TY  - BOOK
AU  - Payne,Shelia
TI  - Delivering Customer Service : : How to Win a Competitive Edge Through Managing Customer Relationships Successfully / 
T2  - Grolier Business Library
SN  - 0717297403
PY  - 1997///
CY  - Hong Kong
PB  - Grolier International Inc.
KW  - Management
KW  - Periodicals
N1  - Includes index.
ER  -