O'Quinn, Ken. <br/><br/>
Perfect phrases for business letters :  hundreds of ready-to-use phrases for writing effective business letters, memos, e-mail, and more / 
Ken O'Quin.. 
 - New York :  McGraw-Hill,  2006 
 - xii, 159 pages :  illustrations ;  21 cm. 
<br/><br/>Includes bibliographical references (pages 5). 
<br/><br/><label>ISBN: </label>0071459766 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence--Handbooks, manuals, etc.<br/>Commercial correspondence--Terminology.<br/>Business writing--Terminology.<br/>Letter writing--Terminology.<br/>Memorandums--Terminology.<br/>Electronic mail messages--Terminology.