TY  - BOOK
AU  - Hjh Siti Noorhainah binti Haji Muhammad Noor
AU  - 
ED  - Universiti Teknologi Brunei
TI  - A Study of Patients Satisfaction in the Brunei Government Pharmacies Through Servqual
PY  - 2019///
CY  -  :Bandar Seri Begawan
PB  - Universiti Teknologi Brunei
KW  - Universiti Teknologi Brunei
KW  - Thesis Writing
KW  - Project Report, Academic
KW  - Project Report Universiti Teknologi Brunei
KW  - Pharmaceutical services
KW  - Customer satisfaction
KW  -  Brunei Darussalam
KW  - Pharmacy
N1  - A Thesis submitted to The Universiti Teknologi Brunei (UTB) in partial fulfillment of the requirements for the degree of Master of Science (MSc) in Management and Technology; ABSTRACT

The main objective of this research study is to answer the research questions which is to determine the level of the patient satisfaction in the Brunei Government pharmacies; and to find which SERVQUAL dimension has the dominant influence on patient satisfaction in the Brunei Government pharmacies. The study was applying the Quantitative research method. The results of the research is that the level of the patient satisfaction in the Brunei Government pharmacies is not satisfactory. In addition, all of the five dimensions require attention by the Brunei Government pharmacies in order to increase the level of service quality and patient satisfaction in Negara Brunei Darussalam. The Regression analysis found only 3 SERVQUAL dimensions are significant: Tangibles, Reliability and Assurance. While Responsiveness and Empathy are not significant
ER  -