Goetsch, David L., <br/><br/>
Introduction to total quality :  quality, productivity, competitiveness / 
David L. Goetsch, Stanley Davis. 
 - New York :  Prentice Hall International,   1994 
 - xiv, 602 pages :  illustrations ;  24 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0131636936 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management