TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Introduction to total quality: quality, productivity, competitiveness 
SN  - 0131636936
PY  - 1994///
CY  - New York
PB  - Prentice Hall International, 
KW  - Total quality management
N1  - Includes index
ER  -