TY  - BOOK
AU  - John Hayes
TI  - The Theory and practice of change management
SN  - 9780230210691
PY  - 2010///
CY  - New York
PB  - Palgrave Macmillan
KW  - Organizational change
KW  - Management
KW  - Organizational effectiveness
N1  - Includes bibliographical references and index
ER  -