Dk Nazhatul Shahima Pg Hassan

Measuring Higher Education Centralised Admission System (HECAS) Informtion System Succes Using DeLone & McLean's 2003 Model / Dk Nazhatul Shahima Pg Hassan - Bandar Seri Begawan : Universiti Teknologi Brunei , ©2015 - various paging ; color illustration ; 30 cm

A thesis submitted to Institut Teknologi Brunei for the partial fulfilment of the requirements for the degree of Master of Science (MSc) in Computing and Information Systems [By Research] ABSTRACT

The study undertaken and validated the DeLone & McLean (2003) instruments through its six dimensions measuring the success of Higher Educational Centralised Administration System (HECAS) in Brunei. HECAS system success investigations were carried out both quantitatively and qualitatively, examined using SPSS and further analysed through statistical approach. The study focused on the constructs that were in the reach of control of stakeholders and has direct influence to HECAS success. HECAS degree of success was explored through System Quality, Information Quality and Service Quality dimensions. Out of these, system functionality to System Use, only Service Quality is significant that is related to System Use, while System functionality to Satisfaction, all variables were significant predictor of Satisfaction with 64% of the variance in Satisfaction is shared by three variables; System Quality, Information Quality and Service Quality. Satisfaction is determined by the System Use and the Benefit of the system is determined by User. Use of System and their level of Satisfaction with 41% of the variance are shared by the two variables. Finally, system success is determined by the overall system benefits that account 60% of the shared variance towards the success by the benefits. The DeLone & McLean 2003 model has been tested and it has implication in Brunei. The findings assist the decision maker to use the instrument to tune the different weight of other success dimension. The study add values and fill-in the gaps to the IS Success literature in Brunei that uses DeLone & McLean 2003 model as the IS success instruments.

Keywords: Higher Education, Centralised Administration Information System, Information System Success, e-Government initiative, instrument, Brunei

Thesis (Degree) - Universiti Teknologi Brunei

Includes bibliographical references




Universiti Teknologi Brunei--Thesis


Thesis writing
Universities and colleges--Admission--Brunei
Education, Higher--Administration--Brunei