The skill of Interviewing /
Leslie Rae
- England : Wildwood House Limited, 1998 .
- ix, 209 pages ; 22 cm
Whether the context is recruitment, appraisal, counselling or grievance, all managers conduct interviews with their staff from time to time. And the consequences can be far-reaching. Yet these same managers are rarely offered any systematic training in the skills involved. In this book Leslie Rae, an experienced interviewer and trainer of inter-viewers, describes an approach that can be applied across a wide range of situations. The first part introduces the key techniques and includes a chapter on training. The second part shows how these techniques can be put to effective use in specific types of interview, among them selection, counselling and appraisal. The result is a thoughtful and above all practical guide to one of the most important of all management skills.