Gutek, Barbara A. <br/><br/>
The dynamics of service :   reflections on the changing nature of customer/provider interactions / 
Barbara A. Gutek ; foreword by Daniel Katz. 
 - San Francisco, Calif :  Jossey-Bass,  c1995. 
 - xxviii, 304 pages :   24 cm. 
<br/><br/>Includes bibliographical references (p. 287-293) and index. 
<br/><br/><label>ISBN: </label>9780787901011 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.