Frisby, Nicky., <br/><br/>
Contagious Customer Care / 
Nicky Frisby, Ian Chakravorty, Alison Lawrence. 
 - United Kingdom :  Go MAD Books,  2001. 
 - 192 pages :  illustrations ;  20 cm. 
<br/><br/><label>ISBN: </label>0953728455 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Customer satisfaction<br/>Customer loyalty