TY  - BOOK
AU  - Frisby,Nicky
AU  - Chakravorty,Ian
AU  - Lawrence,Alison
TI  - Contagious Customer Care
SN  - 0953728455
PY  - 2001///
CY  - United Kingdom
PB  - Go MAD Books
KW  - Customer services
KW  - Customer relations
KW  - Customer satisfaction
KW  - Customer loyalty
ER  -