Kabodian, Armen J. <br/><br/>
The customer is always right! :  thought-provoking insights on the importance of customer satisfaction from today's business leaders / 
Armen J. Kabodian. 
 - Boston :  Harvard Business School Press,  1996. 
 - 153 pages :  17 cm. 
<br/><br/><label>ISBN: </label>9780070342095 0070342091 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quotations, maxims, etc.<br/>Customer relations.<br/>Consumer satisfaction.<br/>Chief executive officers--United States--Quotations.<br/>Businesspeople--Quotations.