TY  - BOOK
AU  - Kabodian,Armen J.
TI  - The customer is always right!: thought-provoking insights on the importance of customer satisfaction from today's business leaders 
SN  - 9780070342095
PY  - 1996///
CY  - Boston
PB  - Harvard Business School Press
KW  - Customer services
KW  - Quotations, maxims, etc
KW  - Customer relations
KW  - Consumer satisfaction
KW  - Chief executive officers
KW  - United States
KW  - Quotations
KW  - Businesspeople
ER  -