Sorenson, Gregory H. <br/><br/>
Ten keys to dynamic customer relations / 
Gregory H. Sorenson. 
 - London :  Kogan Page,  1988. 
 - 90 pages :   22 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9781850917922 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services--Management.<br/>Consumer satisfaction.<br/>Service industries--Management.