TY  - BOOK
AU  - Sorenson,Gregory H.
TI  - Ten keys to dynamic customer relations
SN  - 9781850917922
PY  - 1988///
CY  - London
PB  - Kogan Page
KW  - Customer relations
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
KW  - Service industries
N1  - Includes bibliographical references
ER  -