Coscia, Stephen., <br/><br/>
Customer Service Over The Phone / 
Stephen Coscia 
 - 5th edition 
 - New York :  Telecom Books An ,  1999 . 
 - 143 pages :  illustrations ;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>1578200466 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Telephone in business.<br/>Telephone etiquette.<br/>Call centers — Management.<br/>Customer relations.