TY  - BOOK
AU  - Coscia,Stephen
TI  - Customer Service Over The Phone
SN  - 1578200466
PY  - 1999///
CY  - New York
PB  - Telecom Books An
KW  - Customer services
KW  - Telephone in business
KW  - Telephone etiquette
KW  - Call centers — Management
KW  - Customer relations
N1  - Includes index
ER  -