Hill, Nigel, 1952 - <br/><br/>
Handbook of customer satisfaction measurement/ 
Nigel Hill. 
 - England :  Gower Publishing Limited,  1996. 
 - x, 310 pages :  illustrations, charts ;  23 cm.  
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0566077663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Evaluation--Handbooks, manuals, etc.<br/>Marketing research--Handbooks, manuals, etc.