TY  - BOOK
AU  - Hill,Nigel,1952 -
TI  - Handbook of customer satisfaction measurement
SN  - 0566077663
PY  - 1996///
CY  - England
PB  - Gower Publishing Limited
KW  - Consumer satisfaction
KW  - Evaluation
KW  - Handbooks, manuals, etc
KW  - Marketing research
N1  - Includes bibliographical references and index
ER  -