Robson, Mike. <br/><br/>
The journey to excellence : part one - What's wrong and why should we care? ; part two - What can be done?  [VHS Tapes]. 
Mike Robson. 
 - Wood Lane, London  BBC Enterprises Ltd. 
<br/><br/> Abstracts Part One : Introduction to the excellence through quality model. : Abstracts Part O Duration : 22 mins. Part Two : Abstracts Part One : Abstracts Part O British Airways - Putting people first. Abstracts Part One : Abstracts Part O Arthur Brett & Sons - Quality circles : Useful techniques. Abstracts Part One : Abstracts Part O Jaguar - Quality circules : The role of management. Abstracts Part One : Abstracts Part O IBM - Total Quality in action. Abstracts Part One : Abstracts Part O Duration : 33 mins. 
<br/><br/><label>ISBN: </label> 0.00 
<br/><br/><label>Subjects--Personal Names: </label><br/>Organizational effectiveness.
<br/><br/><label>Dewey Class. No.: </label>HD/58.9  / ROB