TY  - BOOK
AU  - Robson,Mike
TI  - The journey to excellence : part one - What's wrong and why should we care? ; part two - What can be done?
U1  - HD/58.9 
CY  - Wood Lane, London
PB  - BBC Enterprises Ltd.
KW  - Organizational effectiveness.
N1  - Abstracts Part One : Introduction to the excellence through quality model. : Abstracts Part O Duration : 22 mins. Part Two : Abstracts Part One : Abstracts Part O British Airways - Putting people first. Abstracts Part One : Abstracts Part O Arthur Brett & Sons - Quality circles : Useful techniques. Abstracts Part One : Abstracts Part O Jaguar - Quality circules : The role of management. Abstracts Part One : Abstracts Part O IBM - Total Quality in action. Abstracts Part One : Abstracts Part O Duration : 33 mins
ER  -