TY - BOOK AU - Evans,James R. AU - Lindsay,William M. TI - The management and control of quality SN - 0324066805 PY - 2002/// CY - Cincinnati, Ohio : PB - South-Western, KW - Quality assurance KW - Quality control KW - Total quality management N1 - Includes CD-Rom at barcode no. 813933 and CD no. 174; Includes bibliographical references and index ER -