Lovelock, Christopher H. <br/><br/>
Managing services :  marketing, operations, and human resources/ 
Lovelock, Christopher H. 
 - Prentice-Hall International Edition 
 - London :   Prentice-Hall International (UK) Ltd.,   1988. 
 - xvii, 414pages :   illustrations ;   24 cm.  
<br/><br/>Includes biblographical references and indexes.  
<br/><br/><label>ISBN: </label>0135513839  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.