TY  - BOOK
AU  - Lovelock,Christopher H.
TI  - Managing services: marketing, operations, and human resources
SN  - 0135513839 
PY  - 1988///
CY  - London : 
PB  - Prentice-Hall International (UK) Ltd., 
KW  - Service industries
KW  - Management.
N1  - Includes biblographical references and indexes.
ER  -