TY  - BOOK
AU  - Bolton,Robert
TI  - People skills ; how to assert yourself, listen to others, and resolve conflicts
SN  - 067162248X
U1  - HM/132 
PY  - 1979///
CY  - New York
PB  - Simon & Schuster
KW  - Interpersonal communication.
KW  - Interpersonal relations.
ER  -