Cram, Tony. <br/><br/>
The power of relationship marketing : how to keep customers for life  [Books]. 
Tony Cram. 
 - London  Pitman Publishing.  1994 
 - Pages: 254 
<br/><br/> Notes Registration No: 29274 (1al) Serials holdings B$$165.60 
<br/><br/><label>ISBN: </label>0273609076  0.00 
<br/><br/><label>Subjects--Personal Names: </label><br/>Consumer satisfaction.<br/>Customer relations.<br/>Customer service.<br/>Marketing.
<br/><br/><label>Dewey Class. No.: </label>HF/5415.5  / CRA