Stebbing, Lionel.,   1930- <br/><br/>
Quality management in the service industry / 
Lionel Stebbing.  
 - New York :   Ellis Horwood,   1990. 
 - 178 pages :  illustrations, charts ;  24 cm. 
<br/><br/>Includes bibliographical references and indexes.  
<br/><br/><label>ISBN: </label>9780137472635  0137472633 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.