TY  - BOOK
AU  - Stebbing,Lionel
TI  - Quality management in the service industry
SN  - 9780137472635 
PY  - 1990///
CY  - New York : 
PB  - Ellis Horwood, 
KW  - Service industries
KW  - Management.
N1  - Includes bibliographical references and indexes.
ER  -