Quality value banking : effective management systems that increse earnings, lower costs, and provide competitive customer service - Gray, Janet L.; Harvey, Thomas W. (New York John Wiley & Sons, 1992)
Notes Registration No: 27692 (1 al) Notes Registration No: 27692 (1 al) Includes index. Serials holdings B$$114.90
Keywords: Bank management -- Quality control; Banks and banking -- Customer services; Quality of products