TY  - BOOK
AU  - Gray,Janet L.
AU  - Harvey,Thomas W.
TI  - Quality value banking : effective management systems that increse earnings, lower costs, and provide competitive customer service
SN  - 0471550094
U1  - HG/1616 
PY  - 1992///
CY  - New York
PB  - John Wiley & Sons
KW  - Bank management -- Quality control.
KW  - Banks and banking -- Customer services.
KW  - Quality of products.
N1  - Notes Registration No: 27692 (1 al) Notes Registration No: 27692 (1 al) Includes index. Serials holdings B$$114.90
ER  -