TY  - BOOK
AU  - Czegel,Barbara
TI  - Running and effective help desk : planning, implementing marketing, automating, improving, outsourcing
SN  - 0471025445
U1  - HD/9696.C62 
PY  - 1994///
CY  - New York
PB  - A Wiley-OED Publication
KW  - Computer industry -- Customer services -- Management.
KW  - Electronic office machine industry -- Customer service -- Management.
N1  - Notes Registration No: 27695 (1 al)
ER  -