Murdick, Robert G. <br/><br/>
Service operations management / 
Robert G. Murdick, Barry Render [and] Roberta S. Russell.  
 - Boston :   Allyn and Bacon,   1990. 
 - xii, 596 pages :   illustrations, charts ;   24 cm.  
<br/><br/>Includes bibliographical references and index.  
<br/><br/><label>ISBN: </label>0205122507  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management--United States. <br/>Service industries--Management--United States