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		Industrial marketing cases and concepts E. Raymond Corey. [Books]. by Panak, Michele Jurgens. Edition: 4th ed.Material type: Text; Format: print Publication details: Englewood Cliffs,N.J. Prentice-Hall 1991Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415 COR. Place hold Add to cart (remove)
		Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak. by Horovitz, Jacques [author.] \| Panak, Michele Jurgens [author.]. Material type: Text; Format: print Publication details: London : Pitman Publishing, 1992Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.2 HOR 1992 c. 1. Place hold Add to cart (remove)

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