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		Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton. [Book]. by Ford, Robert C. (Robert Clayton), 1945- \| Heaton, Cherrill P. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Africa ; Albany, NY : Delmar/Thomson Learning, 2000Online access: Contributor biographical information \| Publisher description \| Table of contents only Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: TX911.3 FOR c.1. Place hold Add to cart (remove)
		Quality value banking : effective management systems that increse earnings, lower costs, and provide competitive customer service Janet L. Gray [and] Thomas W. Harvey. [Books]. by Gray, Janet L \| Harvey, Thomas W. Material type: Text; Format: print Publication details: New York John Wiley & Sons 1992Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HG/1616 GRA. Place hold Add to cart (remove)
		Running and effective help desk : planning, implementing marketing, automating, improving, outsourcing Barbara Czegel. [Books]. by Czegel, Barbara. Material type: Text; Format: print Publication details: New York A Wiley-OED Publication 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD/9696.C62 CZE. Place hold Add to cart (remove)
		Services marketing / Valarie A. Zeithaml [and] Mary Jo Bitner. by Zeithaml, Valarie A [author.] \| Bitner, Mary Jo [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : The McGraw-Hill Companies, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HD 9980.5 ZEI c.2, ... Place hold Add to cart (remove)
		Upside-down marketing : turning your ex-customers into your best customers / George R. Walther. by Walther, George R [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : McGraw-Hill., 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF 5415.13 WAL 1994 c. 1. Place hold Add to cart (remove)
		No cover image available Command performance : the art of delivering quality service/ with a preface by John E. Martin. by Martin, John E [author.]. Material type: Text; Format: print Publication details: Boston, MA : Harvard Business School Press, 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 COM 1994 c. 1. Place hold Add to cart (remove)
		Customer services : marketing and the competitive environmen / Philip Ford. by Ford, Philip [author]. Series: Banking certificate seriesMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London Pitman Publishing. 1989Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HG2988 FOR 1989 c.2, ... Place hold Add to cart (remove)
		Pemedulian pelanggan menurut perspektif Islam / Yang Berhormat Pehin Datu Seri Maharaja Dato Paduka Seri Setia (Dr.) Ustaz Haji Awang Abdul Aziz bin Juned by Awang Abdul Aziz bin Juned, Pehin Datu Seri Maharaja Dato Paduka Seri Setia (Dr.) Ustaz Haji Awang [author]. Material type: Text; Literary form: Not fiction ; Audience: General; Publisher: Bandar Seri Begawan : Jabatan Mufti Kerajaan, Jabatan perdana Menteri, 2007Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HF 5415.5 ABD c.2, ... Place hold Add to cart (remove)
		40 Activities for Improving Customer Service / Ian Linton by Linton, Ian [author]. Material type: Text Publication details: England : Gower , 1996Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (2)Call number: HF5414.5 LIN 1996 c.1, ... Add to cart (remove)
		No cover image available The Relationship Between Service Quality Delivery And Customer Satisfaction In Bank Islam Brunei Darussalam / By Jessica Zureen Binti Tuah. by Jessica Zureen Binti Tuah [author.] \| Universiti Teknologi Brunei UTB School Of Business. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Bandar Seri Begawan : Universiti Teknologi Brunei, ©2019Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT THESIS & DISSERTATION, RTDS 239. Add to cart (remove)
		The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. by Gutek, Barbara A [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: San Francisco, Calif : Jossey-Bass, c1995Online access: Contributor biographical information Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 GUT 1997 c. 1. Place hold Add to cart (remove)