| 000 | 01289nam a22003257a 4500 | ||
|---|---|---|---|
| 001 | 61933 | ||
| 003 | MOEB | ||
| 005 | 20221223063720.0 | ||
| 008 | 000101s2000 nyua g 001 0 eng | ||
| 010 | _a99049972 | ||
| 020 | _a0766814157 | ||
| 035 | _a(MOEB_114)OLD9780766814158 | ||
| 035 | _a(SITECODE)OLD16515 | ||
| 040 | _aInstitut Teknologi Brunei | ||
| 050 | 0 | 0 | _aTX911.3.C8 F67 2000 |
| 084 | _aTX911.3 FOR | ||
| 094 |
_aTX911.3.C8 _bF67 _c2000 |
||
| 100 | 1 |
_aFord, Robert C. _q(Robert Clayton), _d1945- |
|
| 245 | 1 | 0 |
_aManaging the guest experience in hospitality / _cRobert C. Ford, Cherrill P. Heaton. _h[Book]. |
| 260 |
_aAfrica ; _aAlbany, NY : _bDelmar/Thomson Learning, _c2000. |
||
| 300 |
_axxiv, 432 p. : _bill. ; _c24 cm |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aHospitality industry _xCustomer services. |
|
| 700 | 1 | _aHeaton, Cherrill P. | |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy1302/99049972-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy1302/99049972-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy1302/99049972-t.html |
| 998 | _eBook | ||
| 999 |
_c1004 _d1004 |
||
| 911 |
_a1 _badmin admin |
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| 912 |
_a1 _badmin admin |
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