| 000 | 00840nam a22002417a 4500 | ||
|---|---|---|---|
| 005 | 20260304100615.0 | ||
| 008 | 920101s1992 xx eng d | ||
| 020 |
_a0273034472 _qhardback |
||
| 040 |
_aUniversiti Teknologi Brunei _beng _cUTB |
||
| 084 | _aHF5415.2 HOR 1992 | ||
| 100 | 1 |
_aHorovitz, Jacques., _eauthor. |
|
| 245 | 1 | 0 |
_aTotal customer satisfaction : lessons from 50 companies with top quality customer service / _cJacques Horovitz, Michele Jurgens-Panak. |
| 260 |
_aLondon : _bPitman Publishing, _c1992. |
||
| 300 |
_axviii, 456 pages : _billustrations ; _c24 cm |
||
| 500 | _aIncludes index | ||
| 650 | 4 | _acustomer satisfaction. | |
| 650 | 4 | _aCustomer service. | |
| 700 | 1 |
_aPanak, Michele Jurgens., _eauthor. |
|
| 942 |
_2lc _cGC |
||
| 998 |
_eBook _s801863 : 25861 c. 1 UTB |
||
| 999 |
_c11380 _d11380 |
||