| 000 | 00817nam a22002417a 4500 | ||
|---|---|---|---|
| 005 | 20260131081137.0 | ||
| 008 | 910101s1991 xx ad g 1 eng d | ||
| 020 |
_a0471549177 _qpaperback |
||
| 020 |
_a9780471549178 _qpaperback |
||
| 040 |
_aUniversiti Teknologi Brunei _beng _cUTB |
||
| 084 | _aHF5415.3 LEL 1991 | ||
| 100 | 1 |
_aLele, Milind M. _eauthor. |
|
| 245 | 1 | 4 |
_aThe customer is key : _bgaining an unbeatable advantage through customer satisfaction/ _cMilind M. Lele. |
| 260 |
_aNew York : _bJohn Wiley & Sons, _c1991. |
||
| 300 |
_axi, 260 pages : _billustrations, charts ; _c23 cm. |
||
| 500 | _aIncludes index | ||
| 650 | 4 | _aConsumer satisfaction. | |
| 700 | 1 |
_aSheth, Jagdish N. _eauthor. |
|
| 942 |
_2lc _cGC |
||
| 998 |
_eBook _s801875 : 27608 c. 1 UTB |
||
| 999 |
_c14733 _d14733 |
||