| 000 | 00770nam a22002297a 4500 | ||
|---|---|---|---|
| 001 | 305911 | ||
| 003 | MOEB | ||
| 005 | 20221223075706.0 | ||
| 008 | 200309 2012 a g 000 eng d | ||
| 020 | _a9783642201301 | ||
| 040 | _aUniversiti Teknologi Brunei | ||
| 084 | _aHF5415.5 KUM | ||
| 100 | 1 | _aKumar, V. | |
| 245 | 1 | 0 |
_aCustomer relationship management : _bconcept, strategy, and tools/ _cV. Kumar, Werner Reinartz |
| 250 | _aSecond edition | ||
| 260 |
_aHeidelberg, New York : Springer, _c2012 |
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| 300 |
_axxxiii, 378 p. : _bill. ; _c26cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
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| 700 | 1 | _aReinartz, Werner | |
| 998 |
_eBook _xDonated _y Foreign Mission |
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| 999 |
_c19552 _d19552 |
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| 911 |
_a1 _badmin admin |
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| 912 |
_a1 _badmin admin |
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