000			02072nam a22002657a 4500
008			250102t2015 nju||||go|||| 00| 0 eng d
020			_a9780857085672
020			_a9780857085719
020			_a9780857085726
040			_aUniversiti Teknologi Brunei _beng _cUTB
100	1		_aHason, Gill _eauthor.
245	1	0	_aHow to Deal With Difficult People : _bSmart Tactics for Overcoming the Problem People in Your Life / _cHasson, Gill
260			_aHoboken, New Jersey : _bCapstone, _c©2015.
520			_aWhether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
650		4	_aInterpersonal conflict
650		4	_aConflict management
650		4	_aInterpersonal relations
650		4	_aInterpersonal communication
650		4	_aBusiness & Economics _xSmall business
856			_uhttps://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=882468&site=ehost-live
942			_2lc _cEBB _n0
998			_sRef. No. : 4702371 / 8.4.2021 / ns77138 Date: 11 September 2021
999			_c21770 _d21770