| 000 | 00896nam a22001937a 4500 | ||
|---|---|---|---|
| 008 | 260311b1995 |||a|||g |||| 001 0 eng d | ||
| 020 |
_a9780787901011 _qhardback |
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| 040 |
_aUniversiti Teknologi Brunei _beng _cUTB |
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| 084 | _a HF5415.5 GUT 1995 | ||
| 100 | 1 |
_aGutek, Barbara A. _eauthor. |
|
| 245 | 1 | 0 |
_aThe dynamics of service : _breflections on the changing nature of customer/provider interactions / _cBarbara A. Gutek ; foreword by Daniel Katz. |
| 260 |
_aSan Francisco, Calif : _bJossey-Bass, _cc1995. |
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| 300 |
_axxviii, 304 pages : _c 24 cm. |
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| 504 | _aIncludes bibliographical references (p. 287-293) and index. | ||
| 650 | 4 | _aCustomer services. | |
| 856 | 4 | 2 |
_uhttp://www.loc.gov/catdir/bios/wiley043/95012631.html _uhttp://www.loc.gov/catdir/description/wiley035/95012631.html _3Contributor biographical information |
| 942 |
_2lc _cGC |
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| 998 |
_eBook _s801935 : 29236 c. 1 UTB |
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| 999 |
_c23899 _d23899 |
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