| 000 | 00722nam a2200217 4500 | ||
|---|---|---|---|
| 020 |
_a0953728455 _qpaperback |
||
| 040 |
_aUniversiti Teknologi Brunei _beng _cUTB |
||
| 084 | _aHF5415.5 FRI 2001 | ||
| 100 | 1 |
_aFrisby, Nicky., _eauthor. |
|
| 245 | 1 | 0 |
_aContagious Customer Care / _cNicky Frisby, Ian Chakravorty, Alison Lawrence. |
| 260 |
_aUnited Kingdom : _bGo MAD Books, _c2001. |
||
| 300 |
_a192 pages : _billustrations ; _c20 cm. |
||
| 650 | 4 | _aCustomer services | |
| 650 | 4 | _aCustomer relations | |
| 650 | 4 | _aCustomer satisfaction | |
| 650 | 4 | _aCustomer loyalty | |
| 700 | 1 |
_aChakravorty, Ian., _eauthor. |
|
| 700 | 1 |
_aLawrence, Alison., _eauthor. |
|
| 942 |
_2lc _cGC |
||
| 998 |
_eBook _s815188 : 01831(H) c. 1 UTB |
||
| 999 |
_c23916 _d23916 |
||