| 000 | 00908nam a2200229 4500 | ||
|---|---|---|---|
| 008 | 260314b1996 ||| |||g |||| 000 0 eng d | ||
| 020 |
_a9780070342095 _qhardback |
||
| 020 |
_a0070342091 _qhardback |
||
| 040 |
_aUniversiti Teknologi Brunei _beng _cUTB |
||
| 084 | _aHF5415.5 KAB 1996 | ||
| 100 | 1 |
_aKabodian, Armen J. _eauthor. |
|
| 245 | 1 | 0 |
_aThe customer is always right! : _bthought-provoking insights on the importance of customer satisfaction from today's business leaders / _cArmen J. Kabodian. |
| 260 |
_aBoston : _bHarvard Business School Press, _c1996. |
||
| 300 |
_a153 pages : _c17 cm. |
||
| 650 | 4 |
_aCustomer services _xQuotations, maxims, etc. |
|
| 650 | 4 | _aCustomer relations. | |
| 650 | 4 | _aConsumer satisfaction. | |
| 650 | 4 |
_aChief executive officers _xUnited States _xQuotations. |
|
| 650 | 4 |
_aBusinesspeople _xQuotations. |
|
| 942 |
_2lc _n0 _cGC |
||
| 998 |
_eBook _s801936 : 29234 c. 1 UTB |
||
| 999 |
_c23917 _d23917 |
||