| 000 | 00931nam a2200253 4500 | ||
|---|---|---|---|
| 008 | 260314b1993 |||ad||g |||| 001 0 eng d | ||
| 020 |
_a9780875843339 _qhardback |
||
| 020 |
_a0875843336 _qhardback |
||
| 040 |
_aUniversiti Teknologi Brunei _beng _cUTB |
||
| 084 | _aHF5415.5 KEE 1993 | ||
| 245 | 1 | 0 |
_aKeeping customers / _cedited by John J. Sviokla and Benson P. Shapiro. |
| 260 |
_aBoston : _bHarvard Business School Press, _c1993. |
||
| 300 |
_axv, 416 pages : _c24 cm. |
||
| 490 | _aHarvard Business Review book series | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 4 |
_aCustomer services _zUnited States. |
|
| 650 | 4 |
_aConsumer satisfaction _zUnited States. |
|
| 650 | 4 |
_aCustomer relations _zUnited States. |
|
| 650 | 4 |
_aMarketing _xManagement. |
|
| 700 | 1 |
_eeditor. _aSviokla, John J. |
|
| 700 | 1 |
_eeditor. _aShapiro, Benson P. |
|
| 942 |
_2lc _n0 _cGC |
||
| 998 |
_eBook _s801937 : 27233 c. 1 UTB |
||
| 999 |
_c23918 _d23918 |
||