| 000 | 01036nam a2200277 4500 | ||
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| 008 | 260314b |||||||| |||| 00| 0 eng d | ||
| 020 |
_a9780875844480 _qhardback |
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| 020 |
_a0875844480 _qhardback |
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| 040 |
_aUniversiti Teknologi Brunei _beng _cUTB |
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| 084 | _aHF5415.5 REI 1996 | ||
| 100 | 1 |
_aReichheld, Frederick F. _eauthor. |
|
| 245 | 1 | 0 |
_aThe loyalty effect : _bthe hidden force behind growth, profits, and lasting value / _cFrederick F. Reichheld ; with Thomas Teal. |
| 260 |
_aBoston : _bHarvard Business School Press, _c1996. |
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| 300 |
_axviii, 323 pages : _billustrations, portrait, charts ; _c24 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 4 | _aCustomer relations. | |
| 650 | 4 | _aCustomer loyalty. | |
| 650 | 4 | _aConsumer satisfaction. | |
| 650 | 4 | _aRelationship marketing. | |
| 650 | 4 | _aSuccess in business. | |
| 650 | 4 | _aJob satisfaction. | |
| 650 | 4 | _aLabor productivity | |
| 700 | 1 |
_eauthor. _aTeal, Thomas. |
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| 942 |
_2lc _n0 _cGC |
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| 998 |
_eBook _s801939 : 29237 c. 1 UTB |
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| 999 |
_c23919 _d23919 |
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