| 000 | 00784nam a2200229 4500 | ||
|---|---|---|---|
| 008 | 260314b1988 ||| |||g |||| 000 0 eng d | ||
| 020 |
_a9781850917922 _qpaperback |
||
| 040 |
_aUniversiti Teknologi Brunei _beng _cUTB |
||
| 084 | _aHF5415.5 SOR 1988 | ||
| 100 | 1 |
_aSorenson, Gregory H. _eauthor. |
|
| 245 | 1 | 0 |
_aTen keys to dynamic customer relations / _cGregory H. Sorenson. |
| 260 |
_aLondon : _bKogan Page, _c1988. |
||
| 300 |
_a90 pages : _c22 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 4 | _aCustomer relations. | |
| 650 | 4 |
_aCustomer services _xManagement. |
|
| 650 | 4 | _aConsumer satisfaction. | |
| 650 | 4 |
_aService industries _xManagement. |
|
| 942 |
_2lc _n0 _cGC |
||
| 998 |
_eBook _s801940 : 19892 c. 1 UTB |
||
| 998 |
_eBook _s801531 : 19893 c. 3 UTB |
||
| 999 |
_c23920 _d23920 |
||