| 000 | 00771nam a22002417a 4500 | ||
|---|---|---|---|
| 008 | 260316b |||||||| |||| 00| 0 eng d | ||
| 020 |
_a1578200466 _qpaperback |
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| 040 |
_aUniversiti Teknologi Brunei _beng _cUTB |
||
| 084 | _aHF5415.5 COS 1999 | ||
| 100 | 1 |
_aCoscia, Stephen., _eauthor. |
|
| 245 | 1 | 0 |
_aCustomer Service Over The Phone / _cStephen Coscia |
| 250 | _a5th edition | ||
| 260 |
_aNew York : _bTelecom Books An , _c1999 . |
||
| 300 |
_a143 pages : _billustrations ; _c23 cm. |
||
| 500 | _aIncludes index | ||
| 650 | 4 | _aCustomer services. | |
| 650 | 4 | _aTelephone in business. | |
| 650 | 4 | _aTelephone etiquette. | |
| 650 | 4 | _aCall centers — Management. | |
| 650 | 4 | _aCustomer relations. | |
| 942 |
_2lc _cGC |
||
| 998 |
_eBook _s810100 : 30801 c. 1 UTB |
||
| 999 |
_c23924 _d23924 |
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