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020 _c0.00
035 _a(SITECODE)OLD14663
040 _aInstitute of Technology - Brunei
082 0 _aHD/58.9
_bROB
100 1 _aRobson, Mike.
245 1 4 _aThe journey to excellence : part one - What's wrong and why should we care? ; part two - What can be done?
_cMike Robson.
_h[VHS Tapes].
260 _aWood Lane, London
_bBBC Enterprises Ltd.
500 _aAbstracts Part One : Introduction to the excellence through quality model. : Abstracts Part O Duration : 22 mins. Part Two : Abstracts Part One : Abstracts Part O British Airways - Putting people first. Abstracts Part One : Abstracts Part O Arthur Brett & Sons - Quality circles : Useful techniques. Abstracts Part One : Abstracts Part O Jaguar - Quality circules : The role of management. Abstracts Part One : Abstracts Part O IBM - Total Quality in action. Abstracts Part One : Abstracts Part O Duration : 33 mins.
600 1 0 _aOrganizational effectiveness.
852 _90.00
852 _90.00
852 _90.00
852 _90.00
999 _c4975
_d4975
911 _a1
_badmin admin
912 _a1
_badmin admin