| 000 | 00929nam a22002657a 4500 | ||
|---|---|---|---|
| 005 | 20250602150926.0 | ||
| 008 | 960101s1996 nyuacc g 001 0 eng d | ||
| 020 |
_a9780071148818 _qpaperback |
||
| 040 |
_aUniversiti Teknologi Brunei. _beng _cUTB |
||
| 084 | _aHD9980.5 ZEI 1996 | ||
| 100 | 1 |
_aZeithaml, Valarie A. _eauthor. |
|
| 245 | 1 | 0 |
_aServices marketing / _cValarie A. Zeithaml [and] Mary Jo Bitner. |
| 260 |
_aNew York : _bThe McGraw-Hill Companies, _c1996. |
||
| 300 |
_axx, 700 pages : _billustrations, portraits, photographs, maps ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aMarketing. | |
| 650 | 0 |
_aServices industries _xMarketing. |
|
| 700 | 1 |
_aBitner, Mary Jo. _eauthor. |
|
| 942 |
_2lc _cGC |
||
| 998 |
_eBook _s812016 : 30107 c. 1 UTB |
||
| 998 |
_eBook _s814455 : 30747 c.2 UTB |
||
| 999 |
_c9646 _d9646 |
||