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Quality management in the service industry / Lionel, Stebbing.

Stebbing, Lionel.

Quality management in the service industry / Lionel, Stebbing. - Chichester, West Sussex ; Ellis Horwood Limited, England : 1993. - 178 pages : illustrations, charts ; 25 cm.

Includes bibliographical references and indexes.

ISBN: 9780137471485

Subjects--Topical Terms:
Service industries--Management.

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