Customer relationship management : (Record no. 19552)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00770nam a22002297a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 305911 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MOEB |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20221223075706.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200309 2012 a g 000 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9783642201301 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Universiti Teknologi Brunei |
| 084 ## - OTHER CLASSIFICATION NUMBER | |
| Classification number | HF5415.5 KUM |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kumar, V. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer relationship management : |
| Remainder of title | concept, strategy, and tools/ |
| Statement of responsibility, etc. | V. Kumar, Werner Reinartz |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Second edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Heidelberg, New York : Springer, |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxxiii, 378 p. : |
| Other physical details | ill. ; |
| Dimensions | 26cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Reinartz, Werner |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Internal field | Book |
| -- | Donated |
| -- | Foreign Mission |
| 911 ## - EQUIVALENCE OR CROSS-REFERENCE-CONFERENCE OR MEETING NAME [LOCAL, CANADA] | |
| Meeting name or jurisdiction name as entry element | 1 |
| Number [OBSOLETE] | admin admin |
| 912 ## - LOCAL DATA ELEMENT A (UTB) | |
| Internal field | 1 |
| -- | admin admin |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Local Classification | Not damaged | Universiti Teknologi Brunei Library | Universiti Teknologi Brunei Library | 09/03/2020 | HF5415.5 KUM c. 1 | 829380 | 09/03/2020 | 23/12/2022 | American Shelf Collection | Reg. no. 013960[H]_UTB |